Frequently Asked Questions

How do I cancel or change my order after submitting payment?

Contact Molly at sistersincircles@gmail.com to request changes or cancellation within 24 hours. After the order has been shipped, orders cannot be changed or cancelled and must be returned for credit.

Return + Refund Policy

If you are not happy with your order, we will accept returns of new/unused items in original packaging with a postmark date less than 10 days after the delivery date. Returns will be credited to the original form of payment (including any taxes but excluding any shipping charges) after receipt of the items in good condition. Customers are responsible for return shipping costs. As a courtesy, please reach out to notify us about the return. Refunds will not be given after 10 days of delivery date. 

If a product arrives damaged, we will replace it at no charge to you and issue a return shipping label for the damaged item(s) to be returned. A replacement item will be shipped after the damaged item is returned. If the damaged item is out of stock, you will be issued a credit to the original form of payment (including any taxes and shipping charges) after the damaged item is returned. If products arrive damaged and you wish to receive a refund, you will be issued a return shipping label for the damaged item(s) and issued a credit after the damaged item is returned. 

Please reach out if you need to return an item.

When will I receive my order?

All orders will usually ship within two business days from our HQ in Asheville, NC. All products listed for sale on the website are currently in stock and ready to ship. All orders are mailed USPS First Class (unless other arrangements have been made) and typically take 2-6 days to arrive once scanned at the facility. You will receive an email when your package is on the way.

Where do I pick up my order if I choose local pickup?

If you choose local pick up as your free shipping option, you will be notified via email with the location in West Asheville and instructions when your order is ready. Local pick up orders are usually available within two days.

What if I accidentally chose free local pickup but I need my order mailed?

Please contact us about the mistake so we can arrange shipping. You can send us shipping payment through PayPal to sistersincircles@gmail.com or request an invoice to be emailed for the shipping charge.

Materials 

African Wax print fabric

African wax prints, also called Ankara, or kitenge, are brightly colored fabrics worn in West Africa and many parts of East Africa. Visit Wikipedia for more information about the fabric. Sisters in Circles purchases these materials from suppliers in the US who import them from manufacturers, and we only use 100% cotton African wax prints. This material is manufactured in several countries, including Holland, Nigeria, Ghana, and China. We love them for their bold, bright colors and patterns. Here is an informative article on colonialism’s influence on Africa’s wax prints.

Giving + Donations

Is Sisters in Circles a nonprofit or a business? 

We are both! 

What is the “Sisters Uganda” organization?

Sisters Uganda is our partner organization based in Kasese District, western Uganda. Sisters in Circles was conceived after Molly had worked in Uganda with women’s craft groups and education on female personal hygiene with an organization she co-founded. Read more about Sisters Uganda.

I want to make a donation to Sisters in Circles.

Wonderful! You can send a donation online to paypal.me/sistersincircles or to sistersincircles@gmail.com in PayPal. Checks can be written to Sisters in Circles and mailed to 2004 Riverside Dr. Unit T, Asheville, NC 28804. We do not have Venmo. 

Organization + Team

Who is on the Sisters in Circles Team?

The team includes Molly Dingledine, creator and Executive Director, Susan McLoone, M Rathsack, and Jada Bryson, board members and advisors. We make decisions about giving, general operations, and strategic planning, in addition to designing and crafting samples of future products. All seamstresses are integral to the organization’s team.

Is there paid staff? Nope. Everyone who is legally associated with Sisters in Circles works on a voluntary basis, except those who sew or are hired for professional services.

Is Sisters in Circles a 501(c)(3)?

We are awaiting the IRS to complete our application to become a 501(c)(3) tax-exempt nonprofit corporation. We are a registered nonprofit corporation in the state of North Carolina.

Masks

We are no longer producing our fabric masks because KN95 masks are proven more effective at filtering COVID19 virus particles and they are readily available for purchase.

About the design

The creator of Sisters in Circles, Molly, and her first-responder/paramedic husband, Shane, collaborated on the mask design in March 2020. Many versions were tested until they approved the final one-size-fits-most-adults pattern. The Global Citizen mask was designed to be a comfortable mask for long-term wear, with an adjustable metal nose strip inside a fleece tube & adjustable elastic that goes around the head. Independent seamstresses who live in different areas in the USA made the face masks. Mask lining is 100% cotton muslin. If you purchased filter material to cut a filter at home, the material is a medical surgical wrap and was tested at a laboratory for its effectiveness in filtering particles. To summarize, a 1-ply piece of this material had an average filtration rate of 97.6% for particle size .1 micron, or micrometer. See the report here.

Oops! I shrunk my mask!

Get it wet, stretch it out by pulling on the fabric, and hang it dry.

Oops! The elastic came out of the casing!

You’ll need a safety pin. Just follow these instructions from Wikihow.

Protecting your private information is our priority. This Statement of Privacy applies to www.sistersincircles.org, and Sisters in Circles and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Sisters in Circles include www.sistersincircles.org. The Sisters in Circles website is a E-commerce, educational information site. By using the Sisters in Circles website, you consent to the data practices described in this statement. 

Collection of your Personal Information 

In order to better provide you with products and services offered, Sisters in Circles may collect personally identifiable information, such as your: 

• First and Last Name 

• Mailing Address 

• E-mail Address   

If you purchase Sisters in Circles's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. 

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. 

Use of your Personal Information 

Sisters in Circles collects and uses your personal information to operate and deliver the services you have requested. 

Sisters in Circles may also use your personally identifiable information to inform you of other products or services available from Sisters in Circles and its affiliates. 

Sharing Information with Third Parties 

Sisters in Circles does not sell, rent or lease its customer lists to third parties. 

Sisters in Circles may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Sisters in Circles, and they are required to maintain the confidentiality of your information. 

Sisters in Circles may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Sisters in Circles or the site; (b) protect and defend the rights or property of Sisters in Circles; and/or (c) act under exigent circumstances to protect the personal safety of users of Sisters in Circles, or the public. 

Tracking User Behavior 

Sisters in Circles may keep track of the websites and pages our users visit within Sisters in Circles, in order to determine what Sisters in Circles services are the most popular. This data is used to deliver customized content and advertising within Sisters in Circles to customers whose behavior indicates that they are interested in a particular subject area. 

Automatically Collected Information 

Information about your computer hardware and software may be automatically collected by Sisters in Circles. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Sisters in Circles website. 

Use of Cookies 

The Sisters in Circles website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Sisters in Circles pages, or register with Sisters in Circles site or services, a cookie helps Sisters in Circles to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Sisters in Circles website, the information you previously provided can be retrieved, so you can easily use the Sisters in Circles features that you customized. 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Sisters in Circles services or websites you visit. 

Links 

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. 

Right to Deletion 

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: 

• Delete your personal information from our records; and 

• Direct any service providers to delete your personal information from their records. 

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: 

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; 

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; 

• Debug to identify and repair errors that impair existing intended functionality; 

• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; 

• Comply with the California Electronic Communications Privacy Act; 

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; 

• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; 

• Comply with an existing legal obligation; or 

• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. 

  Children Under Thirteen 

Sisters in Circles does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. 

E-mail Communications 

From time to time, Sisters in Circles may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Sisters in Circles or click on a link therein.   

If you would like to stop receiving marketing or promotional communications via email from Sisters in Circles, you may opt out of such communications by Customers may unsubscribe from marketing emails by clicking "Unsubscribe" at the footer of any and all marketing emails. Customers may also email sistersincircles@gmail.com with the subject line "Unsubscribe" to opt out of receiving marketing emails.. 

Changes to this Statement 

Sisters in Circles reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. 

 Contact Information 

Sisters in Circles welcomes your questions or comments regarding this Statement of Privacy. If you believe that Sisters in Circles has not adhered to this Statement, please contact Sisters in Circles at: 

Sisters in Circles 
2004 Riverside Dr. Unit T 
Asheville, North Carolina 28804   

Email Address: 
sistersincircles@gmail.com 

Telephone number: 
828-215-3963 

Effective as of May 30, 2022 

Agreement between User and www.sistersincircles.org

Welcome to www.sistersincircles.org. The www.sistersincircles.org website (the "Site") is comprised of various web pages operated by Sisters in Circles. www.sistersincircles.org is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.sistersincircles.org constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.sistersincircles.org is a Non-Profit Site.

Sisters in Circles' website is intended to sell products and inform the public about the nonprofit work we do. Products for sale may include, but are not limited to, handcrafted home goods, jewelry, and washable fabric face masks. Visitors to our website can learn about our products, the positive impact the purchase of our products has on individuals who are paid to make them, the nonprofit partners we choose to support through financial contributions, and our programs both locally and internationally that support girls and women's health, wellness, and future successes.

Privacy

Your use of www.sistersincircles.org is subject to Sisters in Circles's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting www.sistersincircles.org or sending emails to Sisters in Circles constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Sisters in Circles is not responsible for third party access to your account that results from theft or misappropriation of your account. Sisters in Circles and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen

Sisters in Circles does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.sistersincircles.org only with permission of a parent or guardian.

Links to Third Party Sites/Third Party Services

www.sistersincircles.org may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Sisters in Circles and Sisters in Circles is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Sisters in Circles is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Sisters in Circles of the site or any association with its operators.

Certain services made available via www.sistersincircles.org are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.sistersincircles.org domain, you hereby acknowledge and consent that Sisters in Circles may share such information and data with any third party with whom Sisters in Circles has a contractual relationship to provide the requested product, service or functionality on behalf of www.sistersincircles.org users and customers.

No Unlawful or Prohibited Use/Intellectual Property 

You are granted a non-exclusive, non-transferable, revocable license to access and use www.sistersincircles.org strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Sisters in Circles that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Sisters in Circles or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Sisters in Circles content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Sisters in Circles and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Sisters in Circles or our licensors except as expressly authorized by these Terms.

International Users

The Service is controlled, operated and administered by Sisters in Circles from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Sisters in Circles Content accessed through www.sistersincircles.org in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Sisters in Circles, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Sisters in Circles reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Sisters in Circles in asserting any available defenses.

Arbitration 

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Liability Disclaimer 

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. SISTERS IN CIRCLES AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

SISTERS IN CIRCLES AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. SISTERS IN CIRCLES AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SISTERS IN CIRCLES AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF SISTERS IN CIRCLES OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

Sisters in Circles reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of North Carolina and you hereby consent to the exclusive jurisdiction and venue of courts in North Carolina in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Sisters in Circles as a result of this agreement or use of the Site. Sisters in Circles's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Sisters in Circles's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Sisters in Circles with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Sisters in Circles with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Sisters in Circles with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Sisters in Circles reserves the right, in its sole discretion, to change the Terms under which www.sistersincircles.org is offered. The most current version of the Terms will supersede all previous versions. Sisters in Circles encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Sisters in Circles welcomes your questions or comments regarding the Terms:

Sisters in Circles
2004 Riverside Dr. Unit T
Asheville, North Carolina 28806

Email Address:
sistersincircles@gmail.com

Telephone number:
828-215-3963

Effective as of May 30, 2022